Refund Policy
Effective September 12, 2026
These refund rules form part of the Terms and Conditions for Farka, operated by Applifyer, LLC.
Training reservations and refunds
Launching a training run reserves workspace credits. Standard training charges settle after the provider finishes and Farka collects the required training artifacts and evaluation. Collection means receipt by Farka, not download by you. Failed runs and customer-cancelled runs return unsettled reservations to the workspace after any required provider teardown. A credit return is not a refund to your payment card.
Platform cancellation
A platform cancellation may retain the reserved charge rather than return credits. The run and billing ledger record the charge and the operator's reason. You may dispute the charge using the contact below. Mandatory refund rights and correction of erroneous charges still apply.
Completed work and model quality
A settled training charge is not refundable solely because the model does not meet your expectations or improve a benchmark. Training purchases the agreed work, not a guaranteed quality score or business outcome. This does not exclude remedies for our failure to supply the contracted service or rights that cannot lawfully be excluded.
Unused prepaid credits
Unused purchased credits are refundable where required by law or under a refund window expressly stated at purchase. Other requests are considered case by case; there is no general money-back guarantee. Approved monetary refunds go to the original payment method. Promotional credits have no cash redemption value. Stopping use of Farka does not itself request a refund or cancel separately retained storage.
Other charges and mandatory rights
This training reservation policy does not reverse separately incurred storage or other enabled service charges. Their displayed prices and any signed order apply. Nothing in this policy limits mandatory consumer withdrawal, service-conformity, or payment-dispute rights. Starting a run or accepting these Terms does not by itself waive those rights.
Refund requests and payment errors
Email edihasaj@gmail.com from your account address with the purchase or run reference and the reason for your request. Do not send payment-card details or training data. We investigate and correct verified duplicate or erroneous charges. Please contact us first where possible; this is not a condition of exercising statutory or payment-provider rights. Stripe processes enabled credit purchases and monetary refunds. Your payment provider determines when an issued refund appears.